Bidirectional Sync
Every action in Discord mirrors to the dashboard and vice versa — in under a second. No polling, no lag, no inconsistencies.
Currently in Closed Beta
Discord support
that stands guard.
Stop juggling Discord DMs and spreadsheets. AlrBot turns your server into a proper helpdesk — manage tickets in Discord or the web dashboard. In sync, always.
🔒 Closed Beta
See how it works
Getting started
Up and running in minutes
-
Install the bot
Add AlrBot to your Discord server in 2 minutes. One click, no manual setup needed.
-
Configure in dashboard
Set up categories, permission roles, and ticket forms from the web dashboard — no bot commands required.
-
Start handling tickets
Your team works in Discord or the web — always in sync. Every action reflects everywhere, instantly.
Arsenal
Everything your helpdesk needs
Built for Discord-native communities that want real helpdesk tooling without leaving the platform.
Role-Based Permissions
Five granular permission levels map to your Discord roles. Control who can view, claim, close, or escalate tickets.
Ticket Forms & Transcripts
Collect structured info upfront, and keep a full conversation log of every closed ticket automatically.
Canned Responses
Save common replies as templates. Your team replies faster without sacrificing quality or consistency.
SLA Management
Set response and resolution time targets per priority level, with automatic alerts before a ticket breaches its SLA.
Automatic Escalations
Overdue or high-priority tickets get escalated to the right people automatically, so nothing slips through the cracks.
Public API Access
Connect AlrBot to your own tools with a full REST API — build custom integrations on top of your helpdesk data.
…and much more: Audit Log, Time Tracking, One-Click Macros, Ticket Templates, Discord Role Sync, Instant Auto-Reply, Smart Ticket Routing, Auto-Close, Customer Satisfaction Ratings.
Pricing
Simple, transparent pricing
Start free. Upgrade when you need more.
Free
€0 / month
Everything you need to get started. No credit card required.
- 50 tickets / month
- Bidirectional Discord sync
- Ticket forms & transcripts
- 5-role permission system
- Web dashboard access
- Customer Satisfaction Ratings
Recommended
Lite
€3,99 / month
For growing communities that need unlimited reach.
- Unlimited tickets
- Everything in Free, plus:
- Canned Responses
- Working Hours
- Audit Log
- Instant Auto-Reply
- Smart Ticket Routing
- Ticket Templates
- Discord Role Sync
Pro
€8,99 / month
For teams that need advanced tooling and full control.
- Everything in Lite, plus:
- Analytics
- Webhooks
- Knowledge Base
- Automatic Escalations
- One-Click Macros
- Time Tracking
- Public API Access
- SLA Management
- AI Suggestions (soon)
Give your server a guardian.
Closed beta is filling up fast. Reserve your spot and be first in line when the gates open.
🔒 Closed Beta